Privacy Policy

TerraVyn respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit terravyn.shop, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Full name
Billing address
Shipping address
Email address
Phone number
Order information
Product preferences
Customer service communications
Customization or personalization requests
Payment-related information processed through authorized payment providers

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on our website
Approximate location derived from your IP address
Website interaction and performance data

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide order confirmations and tracking information
Communicate with you about your purchases
Respond to customer service inquiries
Process returns, refunds, exchanges, or cancellations
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Personalize your shopping experience
Maintain business and transaction records
Comply with legal, accounting, tax, and regulatory obligations
Send promotional communications when permitted by law and when you have provided appropriate consent where required

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

TerraVyn does not necessarily receive or store your complete credit or debit card information. Payment information may be transmitted directly to the applicable payment processor according to its own security and privacy practices.

We encourage you to review the privacy policies of the payment providers available during checkout.

4. Shipping and Delivery Providers

To fulfill your order, we may share necessary information with shipping and logistics providers.

This information may include:

Your name
Shipping address
Phone number
Email address when required
Order or shipment information

We currently use trusted shipping providers such as DHL and FedEx, depending on the destination, package type, and shipping requirements.

These companies receive only the information reasonably necessary to provide their services.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use our services, and improve the shopping experience.

Cookies may be used for purposes such as:

Keeping products in your shopping cart
Remembering website preferences
Website security
Analytics and performance measurement
Understanding visitor behavior
Advertising and remarketing
Measuring advertising effectiveness

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functions.

6. Analytics and Advertising

We may use analytics, advertising, and marketing technologies provided by third parties to understand website performance and measure the effectiveness of advertising campaigns.

Depending on the services enabled on our website, these providers may collect information about your browser, device, website activity, or interactions with advertisements.

Where required by applicable law, we will obtain appropriate consent before using non-essential advertising or analytics technologies.

7. How We Share Personal Information

We do not sell your personal information in exchange for money.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

Payment processors
Shipping and logistics companies
Website hosting providers
Ecommerce technology providers
Customer service providers
Analytics providers
Marketing and advertising providers
Fraud prevention and security providers
Professional advisers such as accountants or legal advisers

We may also disclose information when required to:

Comply with applicable laws
Respond to valid legal requests
Protect our legal rights
Prevent fraud or abuse
Protect the safety of our customers, business, or others

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may be retained for longer periods when necessary to comply with:

Tax obligations
Accounting requirements
Fraud prevention
Warranty or dispute management
Legal and regulatory requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no website, electronic communication system, or online storage method can be guaranteed to be 100% secure.

Customers are also responsible for protecting their account credentials and devices.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To submit a privacy-related request, contact us at:

Contact@terravyn.shop

We may need to verify your identity before processing certain requests.

11. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on whether the relevant legal requirements apply to TerraVyn, these rights may include the ability to request information about certain personal data practices, request deletion or correction, and opt out of certain uses or disclosures of personal information.

TerraVyn does not discriminate against customers for exercising applicable privacy rights.

Requests may be submitted to:

Contact@terravyn.shop

12. Marketing Communications

If you subscribe to marketing communications, we may send you information about:

New products
Special offers
Promotions
Store updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or contacting us.

Transactional communications related to your orders may still be sent even if you unsubscribe from promotional messages.

13. Children’s Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can review and address the matter.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

TerraVyn is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. International Data Processing

Some service providers used to operate our store may process information in locations outside your state or country.

When information is transferred or processed internationally, we take reasonable steps to use reputable service providers and comply with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
New services or technologies
Legal or regulatory requirements

The updated version will be posted on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

TerraVyn
1926 Odessa Dr
San Antonio, TX 78220
United States

Phone: +1 202-883-1420
Email: Contact@terravyn.shop
Website: https://terravyn.shop