Terms & Conditions
Welcome to TerraVyn.
These Terms & Conditions govern your use of https://terravyn.shop and any purchases made through our website.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
1. About TerraVyn
TerraVyn operates an online store offering home, decor, handmade, custom, and related products.
Our contact information is:
TerraVyn
1926 Odessa Dr
San Antonio, TX 78220
United States
Phone: +1 202-883-1420
Email: Contact@terravyn.shop
Website: https://terravyn.shop
2. Eligibility to Purchase
By placing an order through our website, you confirm that:
You are legally able to enter into a purchase agreement
The information you provide is accurate and complete
You are authorized to use the payment method submitted
You are purchasing products for lawful purposes
We reserve the right to refuse or cancel an order when necessary to protect our business, customers, or payment systems.
3. Product Information
We make reasonable efforts to display product descriptions, images, dimensions, colors, materials, finishes, and specifications as accurately as possible.
However, actual product appearance may vary slightly due to:
Screen and display settings
Lighting conditions
Photography
Handmade production methods
Natural material variations
Individual craftsmanship
Such minor differences do not necessarily indicate a defect.
4. Handmade Products
Some TerraVyn products are handmade or artisan-produced.
Handmade products may naturally include slight variations in:
Color
Texture
Pattern
Surface finish
Shape
Dimensions
Patina
Decorative details
These variations are part of the handmade character of the product and may make each item unique.
Unless the product materially differs from the agreed specifications, minor handmade variations are generally not considered defects.
5. Custom and Personalized Products
Custom or personalized products may be produced according to customer-selected:
Dimensions
Colors
Finishes
Materials
Designs
Specifications
Other requested modifications
Customers are responsible for reviewing and confirming all customization details before production.
Once production begins, changes or cancellations may not be possible.
Custom-made and personalized products may also be subject to different return conditions as described in our Return & Refund Policy.
6. Product Dimensions
Dimensions listed on our website are intended to help customers select the appropriate product.
For handmade items, minor dimensional variations may occur due to the production process.
Customers are responsible for confirming that:
The product will fit the intended space
Doorways and access areas are large enough
Installation conditions are suitable
Measurements provided for custom products are accurate
TerraVyn is not responsible for issues caused by incorrect measurements provided by the customer.
7. Pricing
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to:
Change prices at any time
Correct pricing errors
Update promotions
Modify discounts or special offers
A price change will not normally affect an order that has already been successfully accepted, except where an obvious pricing or technical error has occurred.
8. Pricing Errors
Although we make reasonable efforts to ensure accurate pricing, errors may occasionally occur.
If a product is listed at an incorrect price due to a technical, administrative, or other error, we may contact you before processing the order.
We may offer you the option to:
Proceed at the correct price
Cancel the order and receive a refund
We reserve the right to cancel orders placed at clearly incorrect prices.
9. Payments
Payment must be successfully authorized before an order can be processed.
Available payment methods may vary depending on your location and the checkout services available on our website.
Payment transactions may be processed by third-party payment providers.
TerraVyn reserves the right to delay, refuse, or cancel an order when:
Payment cannot be verified
Fraud is suspected
Billing information is incomplete or inconsistent
A payment provider rejects the transaction
10. Order Confirmation
After placing an order, you may receive an order confirmation by email.
An automated order confirmation does not necessarily mean that the order has been fully accepted or entered production.
We reserve the right to review orders before final acceptance.
If we cannot accept your order, we will attempt to notify you and, when applicable, issue a refund for any amount already paid.
11. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests.
However, cancellation may not be possible if:
The order has already been shipped
Production has started
The product is custom-made or personalized
Materials have already been purchased specifically for the order
Please review our Return & Refund Policy for additional information.
12. Shipping
Eligible U.S. orders may qualify for free shipping.
We use reputable shipping providers, including DHL and FedEx, depending on:
Destination
Package size
Product type
Carrier availability
Logistical requirements
Delivery times are estimates and are not guaranteed.
Please review our Shipping Policy for complete shipping information.
13. Delivery Delays
TerraVyn is not responsible for delays caused by circumstances reasonably outside our control, including:
Carrier delays
Severe weather
Natural disasters
Transportation disruptions
Customs inspections
Labor disruptions
Incorrect customer information
Government restrictions
High seasonal shipping volume
We will make reasonable efforts to assist customers when delivery problems occur.
14. Delivery Inspection
Customers should inspect products as soon as reasonably possible after delivery.
If an item arrives damaged, incorrect, or with a suspected defect, please contact us promptly and provide clear photographs.
Customers should retain:
Original packaging
Shipping labels
Internal packaging materials
The damaged product
until the matter has been reviewed.
15. Installation
Certain products may require professional installation.
Unless specifically stated otherwise, TerraVyn does not provide professional installation services.
Customers are responsible for ensuring that installation is performed safely and appropriately.
TerraVyn is not responsible for damage caused by:
Incorrect installation
Improper tools or methods
Unauthorized modifications
Incorrect plumbing, electrical, or structural work
Failure to follow applicable installation requirements
For specialized products, we recommend using a qualified professional.
16. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before placing an order, particularly when ordering:
Handmade products
Custom products
Personalized products
Made-to-order products
17. Promotions and Discount Codes
From time to time, TerraVyn may offer:
Discount codes
Sales
Promotional prices
Special offers
Unless otherwise stated:
Promotions cannot be combined
Discount codes may have expiration dates
Certain products may be excluded
Promotions may be changed or discontinued at any time
Promotional offers have no cash value unless otherwise required by law.
18. Website Availability
We aim to keep our website accessible and functioning properly.
However, we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
Maintenance
Technical problems
Hosting issues
Security updates
Third-party service disruptions
Circumstances outside our reasonable control
19. Website Content
All website content is provided for general shopping and informational purposes.
We may update, modify, remove, or correct website content at any time.
We do not guarantee that all website information will always be completely error-free or current.
20. Intellectual Property
Unless otherwise stated, website content associated with TerraVyn, including:
Product photographs
Product descriptions
Graphics
Logos
Designs
Written content
Website layout
Branding elements
is owned by TerraVyn or used with appropriate permission.
You may not copy, reproduce, distribute, republish, or commercially use our content without prior authorization, except as permitted by applicable law.
21. Prohibited Use
You may not use our website to:
Commit fraud
Attempt unauthorized access
Introduce malicious software
Interfere with website security
Misrepresent your identity
Violate intellectual property rights
Conduct unlawful activity
Abuse our customer service systems
Attempt to manipulate pricing, checkout, or promotions
We reserve the right to restrict access when misuse is detected.
22. Third-Party Services
Our website may rely on third-party providers for services such as:
Payment processing
Shipping
Hosting
Analytics
Ecommerce functionality
Advertising
Fraud prevention
Third-party services may be governed by their own terms and privacy policies.
TerraVyn is not responsible for the independent actions, policies, or services of third-party companies beyond our reasonable control.
23. Limitation of Liability
To the maximum extent permitted by applicable law, TerraVyn will not be responsible for indirect, incidental, special, or consequential losses arising from:
Improper use of a product
Incorrect installation
Customer modifications
Delivery disruptions outside our control
Website interruptions
Unauthorized third-party actions
Nothing in these Terms & Conditions is intended to exclude or limit rights or liabilities that cannot legally be excluded under applicable law.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website, violation of these Terms, or infringement of another party’s rights.
25. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review that policy to understand how TerraVyn handles personal information.
26. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised Last Updated date.
Continued use of our website after changes are published means the updated terms will apply to future use of the website and future transactions, subject to applicable law.
27. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
28. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
TerraVyn
1926 Odessa Dr
San Antonio, TX 78220
United States
Phone: +1 202-883-1420
Email: Contact@terravyn.shop
Website: https://terravyn.shop