Shipping Policy

At TerraVyn, we are committed to providing a reliable, secure, and convenient shipping experience for every customer.

Free Shipping

We offer free shipping on all eligible orders within the United States.

Orders are shipped using trusted carriers, primarily DHL and FedEx, depending on the destination, package size, product type, and carrier availability.

There are no standard shipping charges added at checkout for eligible U.S. orders.

Order Processing

Once your order is placed, it will be reviewed and prepared for shipment.

Processing times may vary depending on the product, order volume, and whether the item requires special preparation.

Once your order has been shipped, you will receive a shipping confirmation with tracking information whenever tracking is available.

Estimated Delivery

Delivery times depend on the shipping destination, carrier, product type, and other logistical factors.

Most eligible U.S. orders are estimated to be delivered within 3–8 business days, including order processing and carrier transit time.

Please note that delivery estimates are not guarantees. Delays may occasionally occur due to:

  • Carrier disruptions

  • Severe weather

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Customs or regulatory inspections when applicable

  • Other circumstances outside our reasonable control

We will make every reasonable effort to ensure your order reaches you as quickly and safely as possible.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Phone number

TerraVyn is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

Damaged Packages

If your package arrives visibly damaged, please keep all original packaging and contact us as soon as possible.

We may ask you to provide photographs of:

  • The shipping box

  • Shipping label

  • Packaging materials

  • Damaged product

  • Any visible damage to the parcel

This information helps us review the issue and, when appropriate, communicate with the shipping carrier.

Lost or Delayed Packages

If tracking information shows an unusual delay or you believe your package may be lost, please contact us.

We will assist you in reviewing the shipment status with DHL, FedEx, or the applicable carrier.

Undeliverable or Refused Shipments

Orders returned because of an incorrect address, failed delivery attempts, refusal of delivery, or other customer-related delivery issues may require additional arrangements before they can be shipped again.

Additional shipping costs may apply when reshipment is required due to circumstances outside our control.

Contact Us

For any questions regarding shipping or delivery, please contact us:

TerraVyn
1926 Odessa Dr
San Antonio, TX 78220
United States

Phone: +1 202-883-1420
Email: Contact@terravyn.shop

Our team will be happy to assist you with your order and shipping questions.

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